CRISIS COMMUNICATIONS: LESSONS LEARNED FROM A TRAVELER’S TALE – BASIL SPRINGER COLUMN (AUG 27, 2023)
“God is our refuge and strength, a very present help in trouble.” – Psalm 46:1 In the realm of crisis management, experience is often the most effective teacher, as I recently found myself entangled in a travel debacle that spanned from Trinidad to destination Dallas via Miami. I was reminded of the valuable lessons that …
